A1: Open the Thirteen Cams app or visit the mobile site, tap the 'On the Phone' tag, and select a video. The player auto‑detects your network and adjusts quality.
A2: Try switching to Wi‑Fi, reducing the video resolution in settings, or clearing the app cache. If the issue persists, contact support.
A3: Thirteen Cams does not offer offline downloads. Streaming is available only in real time, but you can pause, rewind, and resume on the go.